August 29, 2016
 

Nilesh Bhattad, Co-Founder &CEO, MySmartcheckin.com ,talks about how using the technology can help hotels serve their guests better in an interview with Irene Susan Eapen.

The MySmartCheckin app was launched to help people check-in at the hotel smartly and break the barrier between hotel and the guest. This patented smartphone app seeks to address minimum wait time and extra staff requirement in lobby and front desk during busy check-in and check-out times.

“A hotel guest can share the check in information and the ID proof electronically using a smartphone before arriving and the hotel keeps the registration card ready along with the ID card copy before the guest arrives using this app,” says Nilesh Bhattad, Co-Founder & CEO of MySmartCheckin.com, while adding that it would ensure no wastage of time at the front desk. “In the hotels with NFC-enabled locks, the guest can use a smartphone to lock and unlock the door. During the stay, one can order food, laundry, check the bill on the phone and can make payments through the phone. He can also share his feedback to the hotel at the time of check-out. The hotels also can track the location of the guest. There are a lot of features which could help the hotel to serve better.”

Currently, 50 hotels in India are using the MySmartcheckin technology.

Benefits for Hotel

The pre check-in benefits include a Web Check-in Button on the hotel’s website which helps the guest to easily locate the hotel, ancillary Upsells like Room Upgrades, etc. The hotel can know its guest well in advance through Public Facebook, Twitter data sharing. MySmartcheckin also optimizes the front desk operations through Check-in and no waiting is needed for the guest.
Some of its other services are Hotel booking, Hotel Checkin, Customer engagement, Feedback , Hotel Checkout, analytics services from its platform. Going by the phenomenal response from hotels as well as end users.

Nilesh says that the company is partnering with IT companies and promoting this to their employees at the moment. It also plans to run digital media campaigns on Facebook, twitter, Instagram and LinkedIn from promotions and marketing.

Future Plans

In 2016, it plans to add around 1000 hotels on the platform; there are some American and Japanese companies who are interested in the technology. “We are planning to implement the technology in some US Hotels and Japan Hotels once we get enough traction in India. The R&D efforts are also going on to add new features like IOT to control all the devices in hotel room from smartphone, facial mapping of the guest face with ID Proof etc,” he concluded.

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